Delivery and Refund Policy

This is a translation provided for convenience. The legally binding version is the Romanian one, available atPolitica de livrare și rambursare.

1. Delivery of services

REVIVERA MEDICAL CLINIC S.R.L. provides specialised medical services exclusively at its premises at Str. Barbu Văcărescu nr. 164E, ONE VERDI PARK, building B, ground floor, 020285, Sector 2, Bucharest.

"Delivery" means the actual provision of the medical service (consultation, investigation, treatment, procedure and so on), in line with the booking made. Services are considered delivered at the moment the medical act is performed by the clinic's staff.

Appointments can be made:

2. Booking confirmation

A booking becomes firm only once the clinic confirms it by email, SMS or phone. Patients must notify us of any change or cancellation at least 24 hours in advance.

3. Payment policy

Payment is made:

  • at reception (cash or card)
  • online, through a secure payment processor

For services requiring payment in advance, the booking is confirmed only once payment has been received.

4. Refund policy

Under Romanian law (Government Emergency Ordinance 34/2014), the right of withdrawal does not apply to services that have already been fully performed.

A refund is possible only if the service has not been performed and the cancellation was communicated at least 24 hours in advance. Failing to attend without prior notice forfeits the right to a refund. Processing a refund takes up to 14 calendar days.

5. Appointments cancelled by the clinic

If the clinic cancels an appointment for reasons unrelated to the patient, the patient may choose between rescheduling or a full refund of the amount paid.

6. Contact

For refund requests or further information, you can contact us at:

7. Final provisions

Making a booking and paying for it confirms acceptance of this policy and of the general Terms and Conditions of Revivera Medical Clinic S.R.L.